IT Help Desk Specialist
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Summary
On-site Tier 1 IT help desk role at a Hawaii automotive dealership group in Waipahu: answering calls/emails, resolving support tickets, and helping end users with computer, network, hardware, software, and access issues across all stores and departments, while documenting and tracking problems in ticketing tools.
Job Summary:
Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Answer emails and phone calls and communicating with all vendors and associates involved.
- Responds to all open tickets for technical support in a timely matter.
- Provides support to end users for computers, application, system, network, device, access, hardware, and software issues.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- Assists department heads and other employees with resolving user problems.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)