IT Helpdesk Call Analyst
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Summary
First point of contact on an IT helpdesk: answer incoming calls and emails, provide technical support to clients, and troubleshoot issues using diagnostic tests. Hybrid role split between working from home and the Derby head office.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and re…