IT Helpdesk Engineer (Suntec)
Salary: $4,000 – $4,900 per month
Location: Millenia Walk
Salary: Up to $4,900
Bonus: AWS and VB available
Leave: 18 Days
Working Days: Mon - Fri 9am - 6pm
Job Description
Provide Level 1 and Level 2 technical support via phone, email, and remote access, troubleshooting desktops, laptops, mobile devices, printers, and peripherals
Support Microsoft Windows, Apple OS, and key applications (Microsoft, Acrobat, etc.), and manage company email
Install, configure, and maintain endpoint devices, deploy OS images and software packages, and manage hardware inventory and IT asset records
Perform workstation setup for new employees and office relocations
Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues
Support firewall, antivirus, and endpoint security solutions, ensuring compliance with IT security policies and reporting incidents promptly
Coordinate with local vendors and regional IT teams, and support system maintenance, patching, and software updates
Requirements
Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline
2–4 years of experience in IT Helpdesk, Service Desk, or Technical Support, ideally supporting a regional user environment
Proficient with Windows 10/11, Microsoft 365, Teams, Exchange Online, SharePoint Online, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), and endpoint security tools
Strong troubleshooting, analytical, documentation, and organisational skills, with the ability to prioritise multiple requests and work both independently and collaboratively
Interested applicants, please press "apply now" or send your resume to Melissa@alignrecruitment.com.sg
Align Recruitment Pte Ltd (20C0253)
Tee Siew Mei (R1219651)