IT Helpdesk Technician

We are seeking an IT Helpdesk Technician to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires a strong understanding of IT service management principles, particularly ITIL, and experience with various support tools and technologies. Key responsibilities include responding to service desk tickets, troubleshooting hardware and software issues, and providing support for applications such as Office 365 and ServiceNow. The technician will also assist in maintaining user accounts and permissions in Active Directory, ensuring a secure and efficient IT environment. The successful candidate will possess strong communication skills, a customer-oriented mindset, and the ability to work collaboratively within a team. Familiarity with Lean Six Sigma methodologies is a plus, as we strive for continuous improvement in our service delivery. If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity.