IT Helpdesk Technician

We are seeking an IT Helpdesk Technician to join our team in Karnataka. The ideal candidate will have a strong foundation in IT support, particularly with Windows operating systems and related software. This role involves providing technical assistance and support to end-users, ensuring that their IT issues are resolved efficiently and effectively. Key Responsibilities: - Install and configure Windows operating systems (10, 11, and Server 2016) and necessary software and drivers. - Assemble and disassemble PCs, ensuring all components are functioning correctly. - Install and configure printers and troubleshoot hardware problems as they arise. - Utilize ticket raising tools to manage and track help desk requests. - Provide support for network issues, including IP addressing and file sharing over LAN. - Configure Outlook for users, including backup and restoration processes. - Assist users with Remote Desktop Connection and wireless access point configuration. - Respond to technical inquiries via email, online chats, phone, or in person, guiding customers through the problem-solving process. - Follow up with customers to ensure satisfactory service and resolution of their issues. - Manage Help Desk tickets in a timely manner, ensuring all inquiries are addressed promptly. Required Skills: - Proficiency in Windows OS installation and software installation. - Strong troubleshooting skills for hardware and network issues. - Familiarity with IP addressing, OSI model, and TCP/IP. - Excellent verbal and written communication skills. - Ability to work effectively in a team and manage multiple tasks simultaneously. This position offers a salary range of 1.0 Lakh to 2.0 Lakh INR, commensurate with experience. If you are passionate about IT support and eager to help users resolve their technical issues, we encourage you to apply.