IT Helpdesk Technician

We are seeking an IT Helpdesk Technician to join our dynamic team in Karnataka or Maharashtra. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role is crucial in maintaining the smooth operation of our IT services and enhancing user satisfaction. Key Responsibilities: - Provide first-line support for IT-related issues via phone, email, and in-person. - Manage and resolve incidents and service requests using ServiceNow and other ticket management systems. - Troubleshoot and resolve issues related to Outlook, Office 365, and Microsoft Teams. - Assist users with Active Directory-related queries and account management. - Collaborate with other IT teams to escalate and resolve complex issues. - Maintain documentation of support processes and user interactions. - Participate in IT service management initiatives and contribute to continuous improvement efforts. Required Skills: - Proficiency in IT Helpdesk operations and incident management. - Familiarity with ServiceNow and ticket management systems. - Strong knowledge of Microsoft Outlook, Office 365, and Teams. - Experience with Active Directory and user account management. - Excellent communication and interpersonal skills. - Ability to work effectively in a team-oriented environment. If you are a motivated individual with a passion for technology and a commitment to providing outstanding support, we encourage you to apply for this exciting opportunity.