IT Infrastructure & Business Technology Engineer

We are seeking a proactive and versatile IT Infrastructure & Business Technology Engineer to join a growing investment management firm. This newly created role offers the opportunity to become a trusted technology partner to the business, supporting employees across multiple functions while helping to shape and enhance the firm's technology environment.

The successful candidate will take a broad, hands-on role across infrastructure, workplace technology, cloud services, and end-user support. Working closely with business stakeholders and external service providers, you will be responsible for ensuring a reliable, secure, and seamless technology experience that enables the business to operate effectively and scale efficiently.

This position is ideally suited to an individual who enjoys operating in a dynamic, entrepreneurial environment where initiative, ownership, and practical problem-solving are highly valued.

Key Responsibilities

Infrastructure & Workplace Technology

• Manage and support the firm's end-user technology environment, including devices, productivity platforms, collaboration tools, and cloud-based services.
• Administer and maintain Microsoft 365, identity and access management, endpoint technologies, and related workplace solutions.
• Provide hands-on support for desktops, laptops, cloud PCs, and associated infrastructure.
• Ensure systems operate securely, efficiently, and in accordance with established standards.
• Maintain technology documentation, asset inventories, and operational procedures.

Business Partnership & User Support

• Deliver responsive, high-quality technology support to employees across the business, including senior stakeholders.
• Diagnose and resolve hardware, software, connectivity, and application-related issues.
• Act as a trusted advisor to users, helping them leverage technology effectively to support their day-to-day responsibilities.
• Build strong working relationships across the organisation and provide a consistently high level of service.

Vendor & Service Management

• Serve as the primary liaison between the business and external technology vendors, managed service providers, and consultants.
• Coordinate escalation, issue resolution, system maintenance, and service requests.
• Monitor software licensing, subscription usage, and technology-related expenditure.
• Evaluate vendor performance and contribute to the optimisation of third-party services.

Technology Projects & Continuous Improvement

• Identify opportunities to enhance user experience, operational efficiency, and technology effectiveness.
• Support technology initiatives, including system upgrades, migrations, deployments, and process improvements.
• Assist in evaluating and implementing new tools, platforms, and solutions that support business growth.
• Contribute to the ongoing development and evolution of the firm's technology capabilities.

Required Skills and Experience

Essential

• Bachelor's degree in Information Technology or similar degree
• Experience within investment management, family office, financial services, fintech, or other fast-paced, technology-enabled organisations.
• 4-8 years of experience in IT infrastructure, workplace technology, systems administration, internal IT, or end-user computing environments.
• Strong experience supporting Microsoft technologies, including Microsoft 365 and modern workplace solutions.
• Proven ability to troubleshoot and resolve a broad range of technical issues across devices, applications, networks, and cloud-based services.
• Experience working directly with business users and managing stakeholder expectations.
• Demonstrated ability to work independently, prioritise effectively, and take ownership of issues through to resolution.
• Strong communication, relationship management, and problem-solving skills.

Preferred:

• Exposure to cloud-based workplace technologies, virtual desktop environments, or Cloud PC solutions.
• Experience managing external vendors, service providers, and technology partners.
• Familiarity with information security controls, endpoint management, and technology governance best practices.
• Experience working within lean teams or high-growth environments where adaptability and initiative are important.
• Fluency in Cantonese and Mandarin would be highly advantageous.