IT Manager/Assistant IT Manager
Summary
Leads IT at a Hong Kong general insurer: administering Windows Server/M365, Azure and AliCloud, network and firewall management, SQL Server/PostgreSQL databases, and cybersecurity compliance (GL20). Also runs system implementation projects, manages IT budgets, and coordinates BCP/DR drills and security testing.
About the role
This role involves comprehensive information technology management and support, encompassing server administration, cloud services, network infrastructure, database systems, and cybersecurity. You will lead system implementation projects, manage IT budgets and strategic planning, coordinate disaster recovery activities, and provide technical guidance across multiple platforms and applications.
Key responsibilities
Perform server administration duties, including daily operations, monitoring, backup, patching, upgrades, migration, and troubleshooting
Manage and support Windows Server, Microsoft 365 (M365), Microsoft Office, Power BI, and related cloud services, including AliCloud, Ricoh Cloud, and Microsoft Azure
Administer and maintain network infrastructure, network segmentation, firewalls, VPNs, and related security controls
Manage and support database systems, including SQL Server and PostgreSQL, with proficiency in SQL
Lead and participate in system implementation projects, including requirements gathering, business process mapping, solution design, system testing, deployment, training, and post-implementation support
Coordinate User Acceptance Testing (UAT) activities and work closely with business users to ensure system requirements are met
Collaborate effectively with cross-functional teams, including IT, Operations, Finance, and external vendors
Ensure compliance with cybersecurity policies, regulatory requirements, and industry best practices, including GL20 guidelines
Prepare and manage annual IT budgets, strategic plans, infrastructure roadmaps, and resource planning
Plan, coordinate, and perform annual Business Continuity Plan (BCP) drills, Disaster Recovery (DR) tests, vulnerability assessments, and penetration tests
About you
Minimum 3 years of relevant experience in information technology management and support
Diploma or above in Information Systems, Computer Science, Information Technology, Business Information Systems, or a related discipline
Experience in the General Insurance industry
Excellent analytical, problem-solving, and troubleshooting skills
Strong communication, presentation, and stakeholder management skills
Self-motivated, detail-oriented, and capable of handling multiple tasks under pressure
Good command of written and spoken Cantonese, Mandarin, and English
Proficiency in Linux operating systems and related platforms