IT - L1 Service Desk Agent (OJT)

Salary: $2,300 – $2,600 per month

We are hiring entry level/ fresh grads! Training is provided, making this an opportunity to kickstart your IT career.

In this role, you will provide off-site technical support, spending the bulk of your day handling incoming IT service calls, emails, and voicemails. You will troubleshoot first-level technical issues and manage user accounts.

Job Description

• Be the first point of contact by receiving and answering IT service requests via phone, email, and voicemail.

• Troubleshoot technical issues providing fast and effective first- and second-level support for desktops, LAN/WAN, and voice services.

• Manage user accounts including setting up, changing, and terminating employee system access.

• Track and log incidents accurately within the system to ensure quick resolution and excellent customer satisfaction.

What We're Looking For:

Key Traits: Strong communication skills and a patient, customer-first mindset.

Experience: Prior IT technical support / customer service / call centre experience is a major plus, but not required as training is provided!