IT Manager | Plant Manufacturing | Energy | NCR

Job Description IT Manager

Location: NCR

Industry: Manufacturing | Energy

Role Overview

We are looking for an experienced IT Manager to manage and strengthen the organization's IT infrastructure, enterprise applications, cybersecurity, network systems, and IT operations across multiple manufacturing locations.

The role will be responsible for ensuring seamless functioning of IT systems, managing application support, maintaining network and data security, implementing IT governance and compliance standards, and driving digital transformation and automation initiatives.

The IT Manager will work closely with business, plant operations, finance, HR, and other functional teams to ensure effective utilization of technology, minimize operational disruptions, and improve overall business efficiency.

Key Responsibilities

1. IT Infrastructure Management

• Manage the organization's IT infrastructure, including servers, desktops, laptops, storage systems, cloud infrastructure, and data centers.
• Ensure high availability, performance, and reliability of IT systems across plants and corporate offices.
• Manage IT infrastructure installation, configuration, maintenance, upgrades, and troubleshooting.
• Oversee IT asset lifecycle management, including procurement, deployment, maintenance, and replacement.
• Ensure appropriate backup, disaster recovery, and business continuity arrangements.

2. Cybersecurity & Information Security

• Implement and monitor cybersecurity policies, procedures, and security controls across all locations.
• Ensure protection of company networks, servers, applications, databases, and business-critical information.
• Manage antivirus, endpoint protection, firewalls, access controls, email security, and vulnerability management.
• Monitor security incidents, conduct periodic security assessments, and coordinate incident resolution.
• Ensure data confidentiality, integrity, and availability through appropriate security measures.
• Conduct employee awareness programs on cybersecurity and information security practices.

3. Enterprise Applications & Application Support

• Manage and support enterprise applications, including SAP, ERP, HRMS, payroll, CRM, and other business applications.
• Coordinate with SAP support partners and application vendors for issue resolution, enhancements, and system upgrades.
• Ensure smooth functioning of SAP modules such as MM, PP, SD, and FICO, as applicable.
• Manage application configuration, user access, troubleshooting, and system integration.
• Coordinate with functional teams to understand business requirements and implement application improvements.
• Monitor application performance and ensure timely resolution of technical and functional issues.

4. Network & Data Management

• Manage LAN, WAN, Wi-Fi, VPN, internet connectivity, routers, switches, and firewall infrastructure.
• Ensure reliable network connectivity between manufacturing plants, warehouses, and corporate offices.
• Manage enterprise databases, data backup, storage, and recovery processes.
• Ensure data integrity, access controls, and appropriate data retention practices.
• Coordinate with service providers to maintain network uptime and resolve connectivity issues.

5. IT Governance, Risk & Compliance

• Develop, implement, and monitor IT policies, SOPs, and operational standards.
• Ensure compliance with applicable IT, information security, and data protection requirements.
• Conduct periodic IT audits, infrastructure reviews, and access control assessments.
• Maintain IT documentation, software licenses, asset registers, and compliance records.
• Implement IT risk management practices and ensure timely closure of audit observations.

6. Digital Transformation & Automation

• Identify opportunities for automation and digitization across manufacturing, supply chain, finance, HR, and other functions.
• Support implementation and optimization of ERP and other enterprise applications.
• Drive technology initiatives to improve operational efficiency and reduce manual processes.
• Explore and implement appropriate solutions involving workflow automation, dashboards, analytics, and reporting.
• Support plant digitization initiatives, including MES, IoT, and shop-floor technology integration, wherever applicable.

7. Helpdesk & End-User Support

• Manage the IT helpdesk and ensure timely resolution of employee IT-related issues.
• Provide support for desktops, laptops, printers, email, business applications, and other IT systems.
• Establish ticketing mechanisms, escalation processes, and service-level agreements (SLAs).
• Ensure timely onboarding and offboarding of employees, including IT asset allocation, access provisioning, and access revocation.
• Drive employee awareness and training on IT systems and applications.

8. Vendor & IT Asset Management

• Manage relationships with IT vendors, service providers, software partners, and system integrators.
• Handle vendor selection, procurement coordination, contract management, and service-level monitoring.
• Manage IT budgets, procurement planning, and cost optimization.
• Maintain an accurate inventory of hardware, software, licenses, and other IT assets.
• Ensure timely renewals of software licenses, AMC contracts, warranties, and IT service agreements.
• Monitor vendor performance and ensure adherence to agreed service commitments.

9. Team Management & Stakeholder Coordination

• Lead and manage the IT support and infrastructure team across multiple locations.
• Allocate responsibilities, monitor performance, and ensure timely completion of IT activities.
• Coordinate with department heads and plant teams to understand IT requirements and provide effective solutions.
• Work closely with management to identify technology improvement opportunities and implement IT initiatives.

Candidate Profile

• 10–15 years of experience in IT infrastructure management, enterprise applications, and IT operations.
• Experience in a manufacturing or process industry environment is highly preferred.
• Hands-on experience in managing IT infrastructure across multiple plants or locations.
• Good exposure to SAP / ERP implementation, administration, and application support.
• Strong understanding of networking, servers, cloud infrastructure, databases, and end-user computing.
• Experience in cybersecurity, information security, firewalls, endpoint protection, and data backup.
• Knowledge of IT governance, risk management, audits, and compliance.
• Experience in IT helpdesk management, vendor management, IT procurement, and asset lifecycle management.
• Exposure to digital transformation, automation, MES, and manufacturing IT systems will be an advantage.
• Strong problem-solving, troubleshooting, communication, and team management skills.

Desired Candidate: A hands-on IT professional with strong exposure to IT infrastructure, cybersecurity, SAP/ERP application support, and multi-location IT operations in a manufacturing environment.