IT Officer

Salary: ₱25,000 – ₱30,000 per month

QUALIFICATIONS

• Must be a graduate of Bachelor's Degree in Electronics and Communications Engineering, Computer Engineering, BS Information Technology, or related courses.

• With at least 2-3 years of related and relevant work experience

• With strong background of cybersecurity

DUTIES AND RESPONSIBILITIES

A. Client Scoping

• Conducts scoping of client's area where the products are to be delivered and installed to determine the extent of work, timeline, and resources needed.

B. Hardware & Software Appliance Installation

Undertakes installation of hardware and software appliances as defined in sales/service agreements, including:

1. Racking and stacking

2. Dismounting

3. Configuration

4. Conducting on-site repairs as necessary

5. Overseeing 3rd-party installations and technology transfer for solutions and hardware as the company's Technical Representative

C. Project Management Support

• Provides technical assistance to the IT Project Manager.

D. Internal IT Repairs & Maintenance Services

1. Daily Routine Maintenance Activities:

   • Performs software installation, reinstallation, or deinstallation as required.

   • Performs maintenance for server configurations to ensure running performance.

   • Monitors activities and performance of workstations, routers, printers, and other networked peripherals.

   • Cleans and organizes network cabinet.

   • Checks and relabels network cables and ports, as necessary.

   • Performs cabling and re-cabling, as necessary.

   • Attends to user help requests and job tickets.

2. Scheduled Regular Preventive Maintenance Activities: Performs scheduled regular preventive maintenance of workstations to ensure optimum performance and connectivity of all computer systems and peripherals, including:

   • Physical cleaning

   • System and hardware diagnosis

   • System backup

   • Security and connectivity testing

   • Replacement/upgrade of hardware components as necessary

   • Coordination with third-party service technicians regarding parts replacement or repair, as required

E. Archival

1. Ensures that files and databases are automatically backed up regularly according to approved Business Continuity Plan (BCP) policies and schedules.

2. Performs data integrity checks on all backups and executes data/file restorations as requested.

F. System Administration

1. Configures email accounts on workstations with approved email access.

2. Monitors expiration and renewals of domain accounts.

3. Maintains updated records of all settings/configurations of hardware/devices, user accounts, and passwords.

4. Maintains updated records of all VoIP and email address accounts and passwords.

5. Monitors application and file servers to ensure observance of approved security protocols to prevent malware attacks.

6. Monitors email servers and workstations to ensure timely receipt of emails and prevent spam attacks.

7. Facilitates learning sessions on IT policies and procedures to ensure employee awareness and alignment.

8. Performs audits on workstations and reports findings to management to ensure compliance with IT policies and standards.

9. Promotes work improvement by qualifying, suggesting, and introducing relevant applications that can be adapted and added for internal use.

G. General

• Performs other functions as directed by management from time to time.