IT Onsite Support Engineer

Open 28d

Key Responsibilities

End-User & Desktop Support

Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.
Configure, deploy, and troubleshoot Windows systems.
Install, configure, and support printers, scanners, and related hardware.
Set up and troubleshoot mobile devices (iOS and Android).

Conference Support

Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

Software & Application Support

Configure, support, and troubleshoot in-house applications and software systems.
Provide support for common productivity tools, including Microsoft Office and Outlook.
Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems.
Assist users with application issues, updates, and usage guidance.

Infrastructure & Server Room Support

Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting.
Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment.
Escalate complex infrastructure issues to senior engineers or external vendors where required.

IT Operations & Support Processes

Log, track, and resolve incidents and service requests using a ticketing system.
Follow IT support procedures, SLAs, and security best practices.
Maintain accurate documentation for systems, configurations, and known issues.
Assist with onboarding and offboarding of staff, including account setup and equipment preparation.

Qualifications & Experience

Diploma or Bachelor's Degree in Computer Science or related fields.
Minimally 5 years of relevant working experience.
Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers.
Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity.
Fundamental knowledge virtualization technologies (e.g., VMware).
Experience with backup procedures and basic data recovery support.
Familiarity with endpoint security, and patching processes.
Hands-on experience with meeting and conference room technologies.
Ability to work with vendors and service providers for issue resolution and equipment support.
Strong team player who works well with others across technical and non-technical teams.
Good to have experience working in an ITIL environment, as well as GxP or pharmaceutical industry experience.
Healthcare industry experience or Big company like MNCs experience is a plus.
Preferred to be fluent in both Chinese and English; capable of supporting and maintaining Chinese + English versions of operating / software systems and in order to effectively communicate with both English and Chinese-speaking stakeholders.

Additional Information

Location: Tuas South Ave 12 Singapore 637132
Work time: 8:30am – 5:00 pm (Mondays to Fridays)
Shuttle bus services are provided, with routes covering major MRT stations across Singapore for convenience.