IT Operations Analyst
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Summary
An internal IT operations role: the analyst triages and resolves support tickets within SLAs as the primary escalation point, manages the endpoint lifecycle (provisioning to decommissioning), administers user accounts and group-based access, and supports Microsoft 365, Teams, Slack, and meeting-room technology while maintaining IT documentation.
The role Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet Administer user accounts, permissions and group-based access following least privilege principles Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology Build and maintain IT documentati…