IT Operations & System Coordinator

Salary: £35,000 - 45,000 per year

• At least one year of experience in an IT helpdesk or support environment.
• Good working knowledge of Windows and Microsoft 365.
• Experience using ticketing systems and working to SLAs.
• Strong communication skills, including the ability to explain technical issues to non-technical users.
• An organised, proactive approach and good attention to detail.
• Comfortable working in a small team, taking ownership and contributing across a broad range of IT activities.
• Desirable: Microsoft 365 administration, Intune or Entra ID experience.
• Desirable: SAP Business One or another ERP or business system experience.
• Desirable: Power BI, cybersecurity or cloud technologies experience.
• Desirable: IT projects, system implementations or process automation experience.
• Desirable: Microsoft certifications.

• Provide day-to-day IT support by managing user queries, access requests and service desk tickets.
• Support Microsoft 365, including Teams, SharePoint, Exchange Online and user administration.
• Assist with business systems, including SAP Business One, inventory and warehouse systems.
• Coordinate IT suppliers, software licences, assets and equipment.
• Support cybersecurity, compliance, access reviews and audit preparation.
• Assist with reporting, Power BI, system testing and technology projects.
• Maintain IT documentation and help improve business processes.

• Cloud
• ERP
• Support
• Microsoft 365
• Power BI
• SAP
• SharePoint
• Windows
• Office 365

More:

We are an established and expanding international healthcare technology group, and we are seeking an IT Operations & Systems Coordinator to join our small IT team in Dublin. This is a hands-on, varied role working closely with our Head of IT, with exposure to business systems, Microsoft 365, cybersecurity, ERP, reporting and technology projects. The role is onsite in Dublin, with occasional travel to our other European and UK offices. It offers opportunities to develop beyond traditional IT support and progress into a specialised systems, IT operations or project-focused role. The package includes a salary of €35,000–€45,000, with flexibility for the right candidate; 23 days of annual leave, increasing with service; a 3% employer pension contribution matched to employee contributions; life assurance at four times annual salary; and an Employee Assistance Programme.

last updated 43 week of 2026