IT Service Delivery Manager
Summary
Oversee IT systems health, enforce escalation protocols, and ensure secure, optimized service delivery for client contracts as part of an outsourced account leadership team.
As a core member of the account leadership team, the IT Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems team’s technical delivery, excellence, and cross-functional coordination. Job Location & Mode: United States, Remote Roles and Responsibilities 1)…