IT Service Design Analyst-IT Vendor Management
Summary
Designs and documents IT service workflows, aligns IT solutions with business needs, and manages vendor risks in fintech, focusing on cybersecurity, cloud, and IT continuity.
About Our Client
An organisation operating in the FinancialServices industry in Singapore.
Job Description
- Collaborate with stakeholders to gather and analyse IT service requirements.
- Develop and document service design processes and workflows.
- Ensure alignment between IT services and business needs.
- Monitor and improve service delivery standards.
- Support the implementation of IT service design initiatives.
- Maintain accurate documentation for service-related processes.
- Provide input on technology improvements to enhance service quality.
- Assist with troubleshooting and resolving service design issues.
The Successful Applicant
A successful IT Service Design Analyst shouldhave:
- Atleast 8 years of experience in Third-party risk or IT Vendor management.
- Understanding of IT risks, cyber security controls, data protection, and cloud computing.
- Knowledge and good exposure to different IT Service Management processes, preferably Change & Release Management, Incident Management and Application Support
- Good understanding of IT Service Continuity Management (ITSCM).
- Experience in the Financial Services industry or similar sector.
- Strong knowledge of IT service design principles and practices.
- Proficiency in analysing and documenting technical requirements.
- Ability to work collaboratively with diverse stakeholders.
- Attention to detail and excellent organisational skills.
- Familiarity with IT service management tools and methodologies.
What's on Offer
- Monthly salary ranging from SGD 8500 to SGD 10500.
- Comprehensive medical benefits.
- Generous leave entitlements.
Michael Page International Pte Ltd | Registration No. 199804751N