IT Service Desk Analyst
Summary
Provide 2nd-line IT support, troubleshoot client systems, and maintain networks and cloud SaaS platforms for a London-based client.
IT Job Purpose Provide onsite and remote support to our client systems and users, which includes client onsite support, cloud SaaS platform administration, software installations (projects), and network and connectivity maintenance. Responsibilities & Duties Provide 2nd line IT support using the service desk and monitoring systems. Perform escalations for the service desk team. Offer troubleshooting, support, and fixes for client IT equipment or network failures. Provide phone, email or in-pers…