IT Service Desk Analyst (Insurance Sector)
Summary
Provide first and second-line IT support for an insurance company, troubleshooting systems used in underwriting, claims, and broking while delivering strong customer service.
Location: London (Hybrid/Onsite) Employment Type: Full-time Department: IT Services / Service Desk Reports to: IT Service Desk Manager Role Overview We are seeking an experienced IT Service Desk Analyst with a strong background supporting users within the insurance industry. The successful candidate will provide first and second-line technical support, ensuring excellent customer service while maintaining high availability of business-critical systems used across underwriting, claims, broking, …