IT Service Desk Analyst
Summary
Provides first-line IT support, troubleshooting hardware/software issues and assisting users via phone and email in a Windows/Microsoft Office environment.
Salary: £? - ? per year Requirements: Diploma or NVQ in IT or a related subject is desirable, but not essential Awareness of ITIL or similar frameworks is an advantage General experience using computers Previous customer-facing experience Strong communication and telephone skills Excellent customer service approach Working knowledge of Windows and Microsoft Office (Word, Excel, Outlook) Good problem-solving and analytical skills Ability to work well in a team and under pressure Demonstrates acc…