IT Service Desk Analyst
Summary
Provides first-line IT support, troubleshooting incidents and service requests for Microsoft 365 and Windows systems in a customer-focused environment.
Salary: £28,600 - 28,600 per year Requirements: Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. Working knowledge of Microsoft 365 and Windows 10/11. Experience handling and troubleshooting IT incidents and service requests. Strong customer service and telephone support skills. Good technical problem-solving and analytical skills. Excellent written and verbal communication skills. ITIL Service Management knowledge or e…