IT Service Desk Analyst
Posted Updated
Summary
First-line IT Service Desk Analyst at a leisure/fitness club operator, based in-person at the Hatfield office. Day to day: logging, owning, and resolving IT incidents and service requests from clubs, staff, and suppliers via SysAid/ServiceNow, working with Windows 10, Office 365/Outlook, Citrix, and SQL Server on flexible shifts.
Salary: £25,000 - 28,000 per year Requirements: Previous customer service experience Understanding of Microsoft-based operating systems, particularly Windows 10 and Office 365 Experience using and troubleshooting Outlook 365, including permissions, calendar sharing, and delegation Ability to use a call logging system such as SysAid or ServiceNow Excellent communication skills and telephone manner Ability to document information clearly, concisely, and accurately Confidence handling challenging …