Onsite IT Support Analyst
Posted Updated
Summary
An onsite IT support analyst role in South Mimms, Potters Bar: hands-on deskside support for desktops, laptops, mobiles, printers and AV/meeting-room tech, managing tickets to SLA. Core stack is Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune/Autopilot and ServiceNow; £30k–£35k plus benefits.
Salary: £30,000 - 35,000 per year Requirements: Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of Windows 10 and 11. Knowledge of Microsoft 365. Knowledge of Active Directory. Knowledge of Azure AD. Knowledge of Intune and Autopilot. Knowledge of ServiceNow or similar ticketing tools. Experience managing support tickets and working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain B…