IT Service Desk Engineer Lead
Posted Updated 17
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Description
Salary: £30,000 - 37,000 per year
Requirements:- Strong experience supporting Windows OS and Microsoft 365
- Familiarity with enterprise collaboration tools like Teams and SharePoint
- Confident with Active Directory, user administration, and group policies
- Networking fundamentals, including DNS, DHCP, and TCP/IP
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
- Deliver 1st and 2nd line support across a busy, enterprise-level environment
- Own incidents from start to finish and drive quick, effective resolutions
- Support and guide junior engineers
- Help improve processes, service quality, and team performance
- Act as the go-to person for escalations and keep the service desk running smoothly
- Active Directory
- Support
- ITSM
- JIRA
- Microsoft 365
- ServiceNow
- SharePoint
- TCP/IP
- Windows
- Office 365
More:
We are partnering with a dynamic IT operation in Swindon offering a leadership position for an ambitious IT Service Desk Engineer. This is a 24/7/365 shift role working a 4 on 4 off pattern, giving you increased time for your other interests. We offer a supportive team, a clear route into leadership, hybrid working with 3 days in the office and 1 day at home, training and development, and exposure to enterprise-level technology in a varied, high-energy environment.
last updated 44 week of 2026