IT Service Desk Engineer Lead
Posted Updated
Summary
Leads and delivers 1st and 2nd line IT support in an enterprise environment, handling Windows, Microsoft 365, Teams/SharePoint, Active Directory user administration, and networking issues, with ticketing via ITSM platforms like ServiceNow or Jira Service Management.
Salary: £30,000 - 37,000 per year Requirements: Strong experience supporting Windows OS and Microsoft 365 Familiarity with enterprise collaboration tools like Teams and SharePoint Confident with Active Directory, user administration, and group policies Networking fundamentals, including DNS, DHCP, and TCP/IP Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms Responsibilities: Deliver 1st and 2nd line support across a busy, enterprise-level environment Own in…