IT Service Desk Engineer (up to 3.5k)

Salary: $2,800 – $3,500 per month

• Provides off-site support to end-users

• Provide first level support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems

• Prompt response to queries via voicemail / email / fax (high volume of tickets/ requests)

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

• Receive and answer all users' IT service request calls

Requirements:

• Min. 2 years of IT support/ call centre experience

• Strong communication and customer service skills.

• Familiar with Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Location: South

Working Hours: 5 Working Days