IT Service Desk Chapter Lead
This position is no longer accepting applications (closed Oct 27, 2026).
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Summary
Leads and develops the Service Desk chapter at Commonwealth Bank of Australia, building team capability and improving colleague IT support outcomes. The role blends people leadership with practical innovation, using AI, automation, data and engineering practices to create simpler, smarter support experiences.
Lead and develop a high-performing Service Desk chapter, improving capability, accountability and colleague outcomes. Shape the next generation of technology support through meaningful leadership, practical innovation and systemic problem solving. Help advance how CommBank uses AI, automation, data and engineering practices to create simpler, smarter support experiences. Bring your ambition and we’ll help you grow, belong and shape what’s next in technology support. Do Work That Matters Sitting…