IT Service Desk Lead
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Summary
Leads the day-to-day operation of VE3's IT Service Desk in the UK, configuring and standardising service desk tooling (Zoho Desk or equivalent), driving consistent service quality, efficient ticket resolution and adherence to SLAs alongside Project Managers. Full-time, onsite role requiring 5 years of experience.
Job Title: IT Service Desk Lead Experience: 5 years Location: UK Job Type: Full-time Job Purpose: The IT Service Desk Lead is responsible for the effective operation of the Service Desk in line with the strategic direction of the IT Support function. The role leads the configuration and standardisation of the service desk tooling (ZohoDesk or equivalent), ensuring consistent service quality, efficient ticket resolution, and adherence to agreed SLAs. Working closely with Project Managers and sup…