IT Service Desk Team Leader

Salary: £31,200 - 37,440 per year Requirements: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Ability to apply logical problem-solving techniques and maintain c…