IT Service Manager Environmental Solutions Team

emagine is looking for a IT service manager to Environmental Solution Team in Finland. This is for our great client within the construction industry.

Start: 2026-09-01

End: 2026-12-31 (extension possible)

Location: Helsinki, 2-3 days/week at the office

About the assignment:

The purpose of this team is to generate business value through the development and support of systems for collecting and managing environmental data

In this position you will oversee all services, products, and systems in scope of responsibility.

Ensuring that business demands and agreed service levels are being met.

The assignment can be divided into five parts

· Life Cycle Management of your service and systems in scope

Ensure all documentation is in place and up to date.

Contribute to budgeting, forecasts and financial follow up

Lifecycle management for owned assets and CIs

Continuous improvement

· Service Delivery and Operations

Ensure that all processes required to deliver the service are efficiently managed and support procedures are followed.

Manage the deployment of updates, releases, patches to test and production environment through efficient change control.

Manage the support teams to ensure efficient everyday operations.

· Service Development

Work closely with the business stakeholders to capture requirements

Participate in development projects.

Plan and oversee transition activities – from development to production

· Service Consumer Relationships

Build strong customer relationships

Continuously interact with key stakeholders

Lead Operational Service Forums

· Management of Service Providers

Define and manage requirements for external suppliers including follow up on supplier performance through regular monitoring the fulfilment of service levels & license- and support agreements.

To be successful in this position you

· Have good Technical Understanding

· Self-leadership but also a Team Player

· Driven at supplier Management

· Reliable

· Good Communication and Relationship building skills

You need to be fluent in English and Finnish. Swedish is a bonus.