IT SUPERVISOR

Salary: ₱30,000 – ₱35,000 per month

Job Description

This role encompasses comprehensive IT infrastructure management, technical support, and supervisory responsibilities. You will manage workstation setup and configuration, provide multi-channel technical support, maintain network and system performance, oversee hardware and software management, drive process improvements, implement security protocols, and supervise IT support staff.

Key responsibilities

• Set up computers and peripheral devices (monitors, keyboards, printers, etc.)

• Install and configure software and hardware based on company standards

• Create and manage user accounts (Windows and Barter systems) with correct access rights

• Provide onsite, remote, and phone-based technical support

• Diagnose and resolve hardware, software, and system issues

• Monitor system and network performance regularly

• Maintain routers, switches, firewalls, and wireless networks

• Implement and manage network security protocols

• Manage software licenses and ensure compliance

• Supervise and monitor IT Support staff and their daily tasks

About you

• Ability to provide clear instructions to non-technical users

• Experience with Windows systems and account management

• Knowledge of network maintenance and security protocols

• Experience with hardware repair and replacement

• Ability to respond promptly to IT support tickets and requests

• Experience with system diagnostics and compatibility checks

• Knowledge of software licensing and compliance

• Supervisory experience with IT personnel