IT Support Analyst (With Cloud and VMWare experience)
Summary
Hands-on IT support role: resolving end-user issues via calls, email and tickets; imaging, deploying and shipping laptops/desktops; onboarding and offboarding staff; and tracking hardware inventory. Core stack is Windows desktop/enterprise support with SCCM, Exchange, Azure, AWS and VMware exposure.
Salary: ₱25,000 – ₱30,000 per month
About the role
Resolves technical issues for end-users via phone, email, or in-person. Installs and configures hardware and software. Documents issue resolution and maintains knowledge base. Escalates complex issues to higher-level support. Provides excellent customer service.
Key responsibilities:
Image, deploy in office and ship desktop and laptop computers for remote users
Onboarding new users with providing them imaged computer with all required equipment and software installed per their role
Offboarding users, collecting computers and disabling access
Tracking all inventory items including items shipped, items currently in stock and items assigned to the users
Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments
Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
Regular maintenance, monitoring, and troubleshooting of all company workstation systems
Requirements:
2+ years' experience in software applications, Windows, and hardware support role in an enterprise environment
Tier 1 or higher Desktop Architecture-centered experience
Desktop support and working knowledge of Systems, Security and Networking, local and client-server applications, functions, and support
SCCM, Exchange, Azure, AWS and VMWare platforms