IT Support
Description
Salary: ₱25,000 – ₱30,000 per month
About the role
The IT Support will provide technical support, installation, maintenance, and troubleshooting for the company's equipment, network infrastructure, and internet connectivity across the BDO, TOS, and Binmaley offices.
Key responsibilities
Provide day-to-day IT support, including troubleshooting of hardware, software, operating systems, peripherals, printers, user accounts, and network connectivity.
Diagnose and resolve technical issues across both Windows and macOS environments.
Set up, configure, and deploy laptops and other devices for new hires, ensuring they are secure and ready for use.
Manage user accounts, passwords, permissions, application licenses, and device access.
Assess internet connectivity requirements and recommend suitable service providers, plans, and network solutions.
Recommend improvements to network performance, reliability, and security.
Provide first-level support for business applications and escalate complex issues to the appropriate teams
Manage and update support tickets while keeping users informed throughout the resolution process.
About you
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field, or equivalent relevant work experience.
At least 2 years of experience in IT support, service desk, desktop support, or a similar role, preferably in a BPO or international work environment.
Excellent verbal and written English communication skills, with the ability to provide technical assistance to users of varying technical abilities through in-person, phone, email, and remote support.
Ability to handle multiple support requests, prioritize tasks, meet resolution timelines
Knowledge of Windows and macOS operating systems, computer hardware, software, networking, and technical troubleshooting.
Experience in IT asset management, equipment deployment, inventory tracking, and employee onboarding and offboarding.
Familiarity with device management and monitoring tools
Strong analytical, problem-solving, organizational, and customer service skills.
Willing to work onsite in Makati and Ortigas and travel to the Binmaley office as scheduled.