IT Support Associate (Datacenter/Helpdesk)

IT Data Center Associate provides organizations with technical support to optimize operational efficiency.

Responsibilities:

• Implement patches and report security issues to TSG

• Maintaining Systems, Network, and hardware availability.

• Provides detailed, accurate and timely turn-over of technical related concerns and solved tickets to Help Desk Officer.

• Provides support for the implementation of systems and applications.

• Keeps track of the concerns of stores / warehouse in relation to the roll-out of the applications and systems.

• Follow-ups on incomplete details, escalates as needed with System Development and Technical Support Group heads.
  

Other Duties

• Participates during inventory activities in the stores and warehouse and ensures that equipment and systems are working and complete.

• Install and configures all the hardware requirements during inventory activities.

• Ensure that IT Daily Checklist has been followed and filled up.

• Technical support to store as needed
  

Administrative

Regularly reports and updates to WH managers /Store support group Manager the status of operations’ activities.

Qualifications:

• Must be a 4-year course graduate in the IT field

• With previous experience in Technical Support and POS is an advantage

• Willing to conduct site/store visits in Muntinlupa, Makati, Quezon City, and Mandaluyong areas