IT Support Engineer – 1st & 2nd Line
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Summary
Onsite 1st & 2nd line IT Support Engineer at Lasered Components in Braintree, working alongside the IT Manager to own tickets through to resolution, troubleshoot Windows, Microsoft 365, Active Directory/Entra ID and networking issues, and handle patching, backups, onboarding and IT projects across the company's sites.
Salary: £30,000 - 30,000 per year Requirements: Proven 2nd line IT support experience. Experience managing tickets through a ticketing or RMM system. Practical networking and troubleshooting experience. A structured approach to problem-solving and the ability to work independently. Good communication skills and confidence supporting non-technical colleagues. Ability to manage stakeholders expectations and keep people informed. Full UK driving licence and access to your own vehicle; travel betwe…