2nd Line IT Support Engineer
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Summary
A hands-on 2nd Line IT Support Engineer joins an internal IT team to resolve escalated support tickets, troubleshoot hardware, software, and network issues, and administer Microsoft 365 and user accounts. Core stack includes Windows 11, Office 365, Active Directory/Group Policy, PowerShell, and TCP/IP/DNS, with Hyper-V, Cisco, and SQL Server as pluses.
Salary: £45,000 - 45,000 per year Requirements: Minimum 4 years of 2nd Line IT experience TCP/IP networking and DNS PowerShell scripting Active Directory and Group Policy Windows 11 Office 365 suite Hardware and printer support Troubleshooting skills Desirable: Hyper-V Desirable: Cisco networking Desirable: SQL Server Desirable: experience in a manufacturing environment Responsibilities: Provide 2nd line IT support to end users Troubleshoot hardware, software, and network issues Manage and reso…