IT Support Engineer
Summary
Provides on-site and remote IT support to end-users: troubleshooting issues and deploying, maintaining, and upgrading client systems (hardware, Windows OS, AD, Office 365, Intune, networking), plus IT asset management at an ICT solutions and services provider in Singapore.
Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.
We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.
With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.
Job Responsibilities
Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
IT asset management and other adhoc duties as assigned
Knowledge of ITSM or ITIL will be an added advantage
Job Requirements
Good knowledge of Windows OS, AD, Office 365,Intune and SharePoint
2-3 years of relevant working experience, preferably from SI environment
Strong problem solving skills and positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Excellent customer management skills
Entry level candidates are welcomed to apply