IT Support Engineer

About Berge Bulk

Situated within Singapore's vibrant maritime hub, Berge Bulk leads innovation in the shipping industry. Embracing their vision of leading the world towards a zero-carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With a goal to achieve carbon neutrality by 2025, Berge Bulk is actively shaping the future of shipping. This strategic pursuit reflects their commitment to maritime technology leadership.

Berge Bulk’s three key milestones

Berge Bulk has set an ambitious decarbonization timeline which consists of three key milestones…

• Offset 100% of Scope-1 carbon emissions from 2025.
• Build and operate a zero-emissions vessel by 2030.
• Achieve zero-emissions fleetwide by 2050.

Download our Brochure to find out more about Berge Bulk

Purpose of the Job

The IT Support Engineer is responsible for providing front-line and second-line IT support services to shore-based employees. The role ensures that end-user devices, collaboration tools, meeting room technologies, and workplace IT services operate effectively and securely to support daily business operations.

The role focuses on delivering a high-quality user experience through timely incident resolution, proactive maintenance, and operational support while contributing to continuous improvement of IT services.

This is an exciting opportunity to be part of a team driving digital transformation in a leading maritime company that is committed to innovation, operational excellence, and environmental sustainability.

Job Accountabilities/Key Responsibilities

End User Support

• Provide first and second-line support for IT incidents and service requests.
• Diagnose and resolve issues relating to:
• a) Microsoft 365
• b) Windows operating systems
• c) Microsoft Teams
• d) Outlook and Office applications
• e) Printers and peripherals
• f) Mobile devices
• g) Audio-visual equipment
• Escalate unresolved issues to the appropriate internal or external support teams.
• Maintain high levels of customer service and communication throughout the support lifecycle.
• Ensure incidents and requests are recorded accurately within the IT service management platform.

Device Lifecycle Management

• Prepare, deploy, maintain, and replace end-user devices.
• Perform computer imaging, software deployment, and device configuration.
• Support onboarding and offboarding activities for employees, contractors, and consultants.
• Coordinate hardware repairs and warranty claims with vendors.
• Ensure devices comply with company standards and security requirements.

Workplace Technology & Collaboration Support

• Support meeting room systems, conferencing equipment, and collaboration technologies.
• Assist users with Microsoft Teams meetings, presentations, and hybrid meeting environments.
• Conduct routine testing and maintenance of meeting room technologies.
• Support office moves, desk setups, and workplace technology requirements.

Identity & Access Administration

• Assist with user account provisioning and deprovisioning.
• Support password resets and authentication issues.
• Administer user access based on approved requests and company policies.
• Maintain accurate records of user accounts and assigned devices.

Operational Excellence

• Contribute to continuous improvement initiatives within IT support operations.
• Develop and maintain support documentation, knowledge base articles, and standard operating procedures.
• Identify recurring issues and recommend long-term solutions.
• Participate in testing and deployment of new technologies and services.

Vendor Coordination

• Coordinate with managed service providers, hardware vendors, and software vendors for support activities.
• Monitor progress of vendor tickets and ensure timely resolution.
• Support vendor visits and service activities within company offices.

Compliance & Governance

• Adhere to company IT policies, standards, and procedures.
• Support IT audits and compliance reviews where required.
• Ensure proper handling of company information and IT assets.
• Maintain awareness of cybersecurity best practices and report suspected security incidents promptly.

Ad Hoc tasks assigned

• Any other ad-hoc tasks, projects and initiatives as assigned by the Head of IT and Senior IT Specialist - Service Delivery & Infrastructure.

Qualifications & Experience:

Education

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Experience

• Minimum 3 years of experience in an IT support, service desk, desktop support, or workplace technology role.
• Experience supporting Microsoft 365 environments.
• Experience working with managed service providers and external vendors.
• Experience in a maritime, logistics, transportation, or multinational corporate environment would be advantageous.

Technical Skills

• Microsoft Windows operating systems.
• Microsoft 365 administration and support.
• Microsoft Teams and collaboration technologies.
• Endpoint management solutions such as Microsoft Intune.
• Active Directory and identity management.
• Basic networking and troubleshooting.
• Hardware deployment and maintenance.
• IT service management platforms and support ticketing systems.

Personal Attributes

• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage priorities effectively.
• High attention to detail and accountability.
• Team player with a proactive and positive attitude.