IT Support Engineer
Summary
A 2nd line IT support engineer at an Edinburgh-based MSP, providing onsite support to a varied client base — troubleshooting Microsoft 365, Windows, macOS, networking, hardware and connectivity issues, owning tickets to resolution, and maintaining documentation. Hybrid working after six months, with occasional travel to client sites in central Scotland.
Salary: £32,000 - 35,000 per year
Requirements:- Commercial experience in a 2nd line IT support role
- Strong Microsoft 365, Windows, and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA, or similar certifications (desirable)
- Provide 2nd line support across a varied client base
- Troubleshoot Microsoft 365, Windows, macOS, and networking issues
- Resolve escalated hardware, software, and connectivity problems
- Take ownership of tickets through to resolution
- Maintain accurate technical documentation
- Deliver excellent customer service
- Hardware
- Support
- macOS
- Microsoft 365
- Windows
- Office 365
More:
We are a well-established MSP based in central Edinburgh, offering a fully onsite 2nd Line IT Support Engineer role with hybrid working available after six months. We support a broad range of technologies and client environments, and we actively invest in professional development through funded certifications and training. This is a great opportunity to join a close-knit and growing technology business, work alongside experienced technical professionals, and gain exposure to a wide variety of technical challenges. The role includes occasional travel to client sites in central Scotland and offers a salary of £32,000 - £35,000 alongside a range of benefits.
last updated 42 week of 2026