Job Title: IT Support Engineer
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time

About the Role

We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.

Key Responsibilities

Provide first and second-level end-user support (hardware, software, connectivity)
Manage and troubleshoot devices running Windows 10/11 and macOS
Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365
Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams
Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf
Handle support tickets via Jira, ensuring timely resolution and communication
Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)
Support and maintain printers and printing services
Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)
Deliver high-quality and responsive support to VIP and Executive users
Maintain up-to-date technical documentation and contribute to internal knowledge base

Technical Requirements

At least 3 years of experience in an IT Support or Desktop Support role
Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365
Comfortable supporting Windows and macOS platforms
Experience with mobile devices and MDM tools
Familiarity with basic networking concepts and troubleshooting
Working knowledge of ticketing tools (Jira preferred)
Fluent in spoken and written English

Soft Skills

Customer-oriented mindset: You enjoy helping people and delivering a positive user experience
Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions
Strong communication: You can explain technical issues in clear, simple terms to non-technical users
Adaptability: You stay calm and effective in a fast-paced or changing environment
Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed
Team spirit: You collaborate constructively with peers and contribute to a positive team culture
Attention to detail: You follow processes and keep clear records of your work

Preferred Qualifications

Bachelor’s degree in IT, Computer Science, or related field
Certifications such as MS-900, SC-900, or MD-102 are a plus
Experience in multinational or tech-driven environments is appreciated

If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!

Description

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