IT Support Engineer

Job Responsibilities:

• Assist in servicing and providing first level end user support on IT related issue.
• Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.
• IT provisioning for new hires and asset recovery for resignees.
• Oversee printer user management and physical access system, including access rights and usage tracking.
• Act as an escalation point for service requests, incidents, and change requests within the ITSM tool.
• Assis tin managing incidents to ensure minimal business disruption. Constant review of tickets in ITSM.
• Conduct regular health checks on core IT systems and infrastructure to ensure availability.
• Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control.
• Maintain and update IT SOPs to reflect current workflows and regulatory changes.
• Prepare monthly performance slides and asset utilization reports for management.
• Support IT service management initiatives and transformation projects as assigned.

Requirements:

• Degree in IT or equivalent.
• 3-5 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.
• Familiarity with Windows/MacOS, SCCM, Active Directory, end point cybersecurity and MDM solutions.
• Hands-on experience with hardware and software troubleshooting.
• Ability to support cross-team initiatives to achieve departmental goals.
• Strong communication skills and a mindset to focus on proactive problem-solving and operational resilience.