IT Support Engineer (Freshers - Mid-level)
Summary
Fresh-grad to mid-level service desk engineer providing first- and second-level off-site support: answering IT service calls, troubleshooting desktop, LAN/WAN, centralized infrastructure, and voice issues, and handling user account administration. Core stack: Windows OS, Active Directory, MS Outlook, and mobile devices.
Salary: $2,400 – $3,300 per month
1 to 2 weeks training provided
Service Desk Engineer
Provide first level off-site support to end-users, support to troubleshoot and solve technical problems
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
Prompt response to queries via voicemail / email / fax
Accurate assessment/ resolution of problems
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
Coordination for employee user account administration, activation, changes, and terminations
Receive and answer all users' IT service request calls
Preferred:
With IT technical support experience or call centre experience is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Location: South
Working Hours: 5 Working Days (any day within the week)
8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager