IT Support Engineer

About the role

To work across a broad range of technologies and liaise across multiple areas of the School to support incidents, problems and requests. Responsible for answering IT requests via phone and email and explain solutions in technical and nontechnical terms. Provide standard end-user support and troubleshooting.

Key responsibilities

• Provide professional first- and second-line technical support to staff and students, ensuring incidents and service requests are handled efficiently and professionally

• Communicate clearly with users and provide regular updates on the progress and resolution of support requests

• Provide technical support for Windows and macOS environments, including diagnosing and resolving hardware, operating system, software, and peripheral-related issues

• Support Microsoft 365 services, Google workspace, user accounts, permissions, email, Teams, OneDrive, SharePoint, and other cloud services

• Assist with account provisioning, password resets, MFA, and access-related issues

• Test, plan, and support the deployment of operating system updates, security patches, and software releases to ensure compatibility and minimise disruption

• Assist with endpoint security, antivirus protection, security alerts, phishing incidents, and compromised accounts, escalating security incidents where appropriate

• Support the installation, configuration, maintenance, and deployment of classroom and learning technologies

• Perform preventative maintenance and remedial repairs on IT equipment and authorised peripherals

• Assist with IT projects, equipment rollouts, classroom technology deployments, and system upgrades

About you

• Bachelor degree in IT or a related field

• 2-3 years of experience in IT support

• Good language and communication skills

• Good knowledge of IT

• Good understanding of computer support and troubleshooting

• Dedicated to personal development, proactive and service-minded

• Ability to prioritise projects

• Provide acceptable and up to date police checks (or equivalent) from the country of origin and from all other countries in which the applicant has worked and appropriate references from current and previous employer

About us

Harrow International School Bangkok is committed to the safety and protection of children. All employees are expected to comply with the School Child Protection and Safeguarding Policy.

What we offer

• Competitive and attractive salary package

• Daily buffet-style meals are provided on campus

• A dynamic, international working environment

• Opportunity to make a meaningful impact in education

• Be part of a purpose-driven team of change makers

• Access to professional development and growth opportunities

• Work that truly makes a difference, for students, families, and the future

Please submit your updated resumé by clicking the "Easy apply" button.

We reserve the right to invite candidates for interview prior to the closing date and to close vacancies early if we have sufficient suitable applications. Therefore, we encourage interested applicants to apply as soon as possible.

Application Deadline: 12 November 2026

We reserve the right to invite candidates for interview prior to the closing date and to close vacancies early if we have sufficient suitable applications. Therefore, we encourage interested applicants to apply as soon as possible.

For the full job description, details of other vacancies at Harrow Bangkok, please visit: https://www.harrowschool.ac.th/about-us/recruitment

Address: 45 Soi Kosumruamchai 14, Kosumruamchai Rd., Don Mueang, Don Mueang, Bangkok, 10210Thailand, www.harrowschool.ac.th