IT Support Engineer
Posted Updated 7
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Description
We are looking for a hands-on IT Support Engineer who enjoys solving problems and helping people. You will be the frontline contact for colleagues’ tech needs.
What you’ll do:
- Diagnosing and resolving software, hardware, or network issues
- Managing device setup, imaging, and user access
- Supporting video conferencing, remote work tools, and communication platforms
- Assisting with on-site or remote technical support requests
- Maintaining asset logs and IT documentation
- Performing system updates and configuration changes
- Liaising with third-party providers or vendors on repairs or replacements
- Supporting installations of new software and systems
- Ensuring data backups and recovery tools are operational
- Assisting with security compliance, antivirus, and patch management
What we are looking for:
- 2-4 years of IT support experience (preferred but not essential) - we value potential and willingness to learn
- Strong communication and troubleshooting skills, including remote support
- Experience with Windows, macOS, M365.
- Familiarity with networking, VPNs, and Active Directory
- A team player with a passion for helping others
- Detail-oriented with a commitment to clear documentation