IT Support Engineer - L1 [ Desktop / Helpdesk ]
Salary: $2,700 – $3,000 per month
IT Support Engineer - L1
5 days (Monday - Friday)
Location: Redhill
Basic Salary: $2700 - $3000
Responsibilities:
Provide Level 1 IT support to end-users for hardware, software, network and peripheral-related issues.
Perform on-site and remote troubleshooting for desktops, laptops and related IT equipment.
Assist with system installation, configuration, migration and basic maintenance activities.
Respond to IT support requests via helpdesk, phone, email and remote support tools.
Log, track and update service tickets, ensuring issues are followed up and resolved within required timelines.
Troubleshoot and resolve common IT issues, escalating more complex problems to Level 2/3 support when required.
Maintain clear documentation of troubleshooting steps, solutions and completed support activities.
Provide professional customer service and keep users informed on the progress of their support requests.
Requirements:
Relevant experience in IT support, desktop support, helpdesk or technical support.
Knowledge of hardware, software, networking and troubleshooting.
Willing to learn, Training is Provided
Click on the Apply Button and we will be reaching out to you.
Randy Lee R1878689 | One Vogue Pte Ltd 19C9629