IT Support Engineer (L1, Enterprise clients)

Salary: $3,000 – $4,000 per month

About the role

The IT Support Engineer (L1) provides first-line technical assistance to enterprise clients. The role focuses on resolving routine hardware, software, account, and basic network issues while ensuring all tickets are logged and escalated correctly. Support is delivered onsite, via phone, email, or remote tools.

Key responsibilities

• Resolve routine hardware, software, account, and basic network issues

• Log and escalate tickets correctly

• Deliver support onsite, via phone, email, or remote tools to a variety of different enterprise clients across various industries

• Areas of support include (but not limited to): support for Microsoft Windows, Microsoft 365 applications, email, web browsers; user-account support, including password resets, account unlocks; basic network support, checking LAN and Wi-Fi connectivity, IP settings, network cables, ports, switches, access points and internet access etc.

About you

• Strong grasp of PC/laptop hardware, Windows desktop OS, and common office applications

• Functional understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, switches, and access points

• Ability to follow technical procedures, perform structured troubleshooting, and document findings clearly

• Diploma in IT, Computer Engineering, or a related discipline (ITE Nitec or Higher Nitec qualifications are also considered)

• Preferably 2 to 4 years in an IT helpdesk, desktop support, or field support role

• Preferred experience with Microsoft 365, Outlook, Active Directory, ticketing systems, and antivirus software

• CompTIA A+, Microsoft Fundamentals, or ITIL Foundation certifications are a plus but not essential

We regret that only shortlisted candidates will be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura

(apply124@talentvis.com)