IT Support Engineer

Experience Level: 4 + year work experience with a Diploma/Degree in Computer Science or relevant.

Mandatory requirement:

• Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
• Excellent communication skills (oral and written) in both English and Mandarin, being able to communicate clearly and professionally via chat, email, phone, and in-person conversations.
• Good problem-solving skills, ability to troubleshoot and resolve issues without unnecessary escalation to higher levels of support.
• Team player with collaborative mindset, able to consider the “big picture” during decision making process.
• Ability to follow written and verbal instructions, willingness to learn and develop in both areas of technical and soft skills.
• Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
• Good understanding of common PC & Mac hardware components and connections. · Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.) · Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.).

• Working knowledge of one or more programming languages: C, C++, Java, Python, Go, Perl, Ruby or Power Shell.
• Working knowledge of Conference Technology, Audio Visual.
• Working knowledge with 1 or more ITSM ticketing system.
• Working knowledge of Service Knowledge Management System.
• Working knowledge of Cloud base applications.
• Working knowledge of Mobile device management and support