IT Support Engineer (Network / Server) Penang & JB
Description
Salary: RM 3,000 – RM 4,000 per month
About the role
The successful candidate will provide technical support for desktops, laptops, mobile devices, printers, collaboration tools, and related workplace technologies while maintaining high standards of customer service, operational excellence, security compliance, and service delivery. The engineer is expected to work effectively under pressure, manage multiple priorities, and support business-critical users while ensuring incidents and service requests are resolved within agreed service levels.
Key responsibilities
Endpoint Support and Maintenance
Incident and Service Request Management
Endpoint Compliance and Security Support
Asset and Inventory Management
Customer and Operational Support
Standby and After-Hours Support
About you
Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline
Minimum 1 to 3 years of experience in Desktop Support, EUC Support, Workplace Technology Support, or End User Services
Proven experience supporting Windows-based desktop and laptop environments
Experience supporting Microsoft 365 applications and enterprise workplace technologies
Experience working within SLA-driven support environments
Experience in banking, financial services, or other highly regulated environments is preferred