IT Support Executive
Summary
IT Support Executive at a Singapore digital arts school: manages PCs, network gear, and facilities, provides tech support to students and staff, installs course software and manages licenses, and coordinates vendors for repairs and procurement.
Salary: $2,900 – $3,400 per month
About us
3dsense Media School, based in Singapore, is a leading digital arts institution offering industry-driven diplomas in Visual Effects, Animation, Game Art, Motion Design, Concept Art, and Figurine & Product Design, empowering students to excel in film, games, and animation through 12 months of hands-on training.
Job Description
We are seeking a proactive and customer-centric IT Support Executive to manage the school’s IT equipment and facilities, provide technical support to students and staff, and ensure reliable PC and network performance. The role also involves software installation, asset register updates, and coordinating with external vendors for repairs, procurement and maintenance.
What You’ll Do
Responsible for resolving issues with the school’s PCs and other IT equipment (eg, network switches, router, monitors, projectors, etc).
Responsible for resolving issues with the school’s physical facilities (eg, light bulbs, signages etc).
Provide IT support to all students and staff.
Install PCs with the relevant software according to their course of study, before the course commencement date.
Manage software subscriptions and software license deployment (individual and server-based).
Ensure that students are satisfied with the PCs provided and internet access stability.
Liaise with contractors on ad-hoc maintenance work or repairs; and liaise with IT parts supplier to repair or replace faulty IT components.
Who You Are
Pro-active, self-motivated and willing to learn
Attention to detail and ability to work under pressure
Equally comfortable collaborating in a team or owning your workflow.
Why Join Us?
You’ll play an important role to help aspiring artists and designers have all the tools they need to create a professional portfolio, to break into the film, games and animation industry.
There will be extensive on-the-job training. You'll work alongside passionate educators, artists, and creators in a collaborative, purpose-driven environment.
Qualifications
Diploma holder with more than 2 years of experience in an IT support role.