IT Support Officer (WFH)

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

IT Support Officer (WFH)

Job Description:

• Provide Level 1 and 2 technical support for end-users via phone, chat, remote access tools, and in-person channels.
• Troubleshoot and maintain the company's various systems including Point of Sale (POS) and Inventory systems, ensuring minimal downtime and optimal performance.
• Assist in the deployment, configuration, and maintenance of hardware and software systems.
• Monitor system performance and proactively identify potential issues.
• Collaborate with vendors and third-party providers for system upgrades and issue resolution.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Participate in IT projects including system upgrades, migrations, and rollouts as required.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide training and guidance to users on system usage and best practices.
• Engage in and contribute to continuous improvement processes.

Qualifications:

• Technical and Further Education (TAFE) Diploma or higher in Information Technology or a related field.
• 2-3 years of experience in an IT support role, preferably in a retail or wholesale environment, at a national level.
• Proven experience supporting and troubleshooting POS and Inventory Management Systems.
• Strong knowledge of Windows, Microsoft 365, networking fundamentals, and remote support tools.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated problem solving skills.
• Excellent communication and interpersonal skills.

Desired Behaviours:

• Continuous improvement mindset.
• Service excellence in addressing the needs of the business.
• Proactive management of service requests.
• Ability to work in a small team environment, providing assistance to other Support Officers as needed.

Desirable Skills:

• Experience working with EFTPOS terminals.
• Basic scripting or automation skills (PowerShell, Bash).
• Understanding of cybersecurity principles and data protection and best practice.