IT Support & Product Specialist (AXON)
Summary
Hybrid role: ~30% internal IT support (Windows/Mac hardware, networking, onboarding) and ~70% AXON product specialist — mastering TASER devices, body-worn cameras, and Axon Evidence cloud to provide troubleshooting, demos, and hands-on training to government, law-enforcement, and private clients in Thailand.
About the role
We are looking for an energetic and tech-savvy professional to join our team as an IT Support & Product Specialist (AXON). In this role, you will upgrade your IT career into a specialized global tech expert. You will manage our internal IT infrastructure (approx. 30%) while mastering the AXON Ecosystem—a global leader in public safety technology, including TASER devices, Body-Worn Cameras, and digital evidence cloud systems. You will act as a key Product Specialist & Trainer (approx. 70%) providing technical support, product demonstrations, and field training to our valued clients, including government and law enforcement agencies.
Key responsibilities
Master the AXON technology ecosystem (TASER, Body-Worn Cameras, and Axon Evidence cloud systems) and stay up-to-date with developments
Participate in official training programs to obtain AXON certifications supported by the company
Provide troubleshooting and technical consultation to external clients (government agencies and private sector) via phone, online, and on-site
Act as an expert Product Trainer to deliver hands-on demonstrations, user training, system configuration, and maintenance sessions for client personnel
Collaborate directly with overseas AXON global technical support teams for advanced troubleshooting
Manage, maintain, and troubleshoot internal IT hardware, OS (Windows/Mac), peripherals, and software for company staff
Oversee office networking, Wi-Fi connectivity, and basic access control management
Prepare, deploy, and maintain IT equipment onboarding for new employees
About you
Bachelor's Degree in Business Computer, Computer Engineering, Information Technology (IT), or a related field
1–3 years of experience in IT Support, Helpdesk, or System/Network Administration
Basic understanding of Computer Networking, Cloud Storage, and Data Security principles
Strong ability to master new tech products quickly
Good command of English (reading technical manuals, email communication, and participating in global training programs)
Excellent interpersonal skills, service-minded, and able to translate complex technical concepts into easy-to-understand terms for training clients
Able to travel for on-site client visits and off-site training sessions
Valid driver's license and personal vehicle is an advantage
Benefits
Fully sponsored official training and international certification programs from AXON
Opportunity to become a niche specialist in a high-demand tech sector with low market competition
Social Security and Group Health Insurance
Annual Performance Bonus and Yearly Salary Increment
Travel allowance and per diem for client site visits and off-site duties